Lexer connects scattered guest data across PMS, booking engines, POS, spa systems, F&B platforms, and surveys into one view.
Unify PMS, booking engine, POS, and survey data into a single guest view.
Remove duplicates and gain visibility across Guest Lifetime Value, average stay value, loyalty tier, and behaviour.
Automatically match guests across reservations, walk-ins, and online bookings, even with different emails or companion names
Personalise the guest experience from booking to checkout
Deliver five-star experiences by equipping your team with complete guest intelligence at every touchpoint.
Identify high-value guests and their preferred booking windows.
Optimise dynamic pricing, room-type upsells, and amenity packages based on specific trip intent.
Target your most loyal guests with exclusive direct-booking outreach to drive retention and GLTV.
Enhance the in-person guest experience
Surface a streamlined guest profile with visit history, typical spend, preferred venues, and key segments.
Incorporate predictive modelling, for example, by showing predicted “next best” experiences or offers based on past behaviour.
Increase guests’ experiences by notifying them when a specific event, class, or menu they were interested in becomes available again.
"Lexer is very very good at improving your CPA. With Lexer, we saw a 24% drop in CPA year on year, saving several hundreds of thousands of dollars we had been spending on acquisition ads."
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