Nothing matters more than customers.
From acquisition to growth to advocacy – our software has you covered.
Use one or combine them all, deliver results your business will love.
Customer Data Platform
Unify your fragmented data into enriched customer profiles using advanced analytics and the best external data to improve decision making, customer service and marketing.
- Unify all data sources
- Advanced customer analytics
- Experian enrichment
Orchestrate personalised cross-channel marketing in paid and owned channels to improve customer experience, reduce waste, increase control and drive engagement.
- Auto-updated audiences
- A/B audience testing
- Lookalike modelling
Personalised customer care
Deliver world-class customer service powered by data, lightning fast workflows, centralised inbox and enriched customer profiles to improve customer experience and decrease costs.
- Email, chat & social
- SLA & team reporting
- Recommended responses
Customer & content analytics
Self-serve insights with a beautifully simple interface to rapidly analyse content and customer data to understand customers and inform marketing, service and business strategy.
- Intuitive data discovery
- Configurable dashboards
- Rapid segment analytics
How Spyder used Lexer to bring customer data together and find high-value customers
Experience our products hands-on and find out how we can help you
Trusted by market leaders
Achieve genuine results
Increased conv. rate
Increased advertising ROI
reduction service wait times
to setup a large new client
Latest case studies, reports and best practice guides.
Brands around the world have recognised the impact customer experience has on their bottom line....Read More
Spyder, the world’s largest specialty snowsports brand, used Lexer to gain an unprecedented view of...Read More