November 20, 2019
Black Diamond Climbs Higher with the Lexer CDP
A 5-Phased Process For Optimising Customer Lifetime Value in Just 100 Days Black Diamond’s heritage...
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Trusted by
Data
Customer Data Platform
Effortlessly combine your customer data into an enriched single customer view. Machine learning and proven marketing models create intelligent analysis and predict what your customers will do next.
Marketing
Segment, target and report
Key features
- Auto-updated audiences
- A/B audience testing
- Lookalike modelling
Service
Personalised customer care
Key features
- Email, chat & social
- SLA & team reporting
- Recommended responses
Clienteling
GUIDED SERVICE INTERACTIONS
Key features
- Recommended actions
- Detailed reporting
- Customisable data capture
By identifying and targeting high-value customer segments Spyder grew revenue from emails by 94%
Deliver Marketing & Service results
15 days
to single customer view
70%
faster response times
85%
database growth
94%
REVENUE UPLIFT PER CAMPAIGN
Live demo
Experience Lexer’s powerful, yet simple customer analytics software.
As seen in
Resources
Latest case studies, reports and best practice guides.
October 17, 2019
Village Entertainment Achieves Record-Breaking Results with Consumer-Led Strategy & Lexer CDP
Village Entertainment achieves unparalleled results by refocusing to a highly-strategic customer-first strategy with the Lexer...
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October 11, 2019
Growing CLV: 9 Practical Tips from Industry Leaders
Customer Lifetime Value (CLV) has become the number one buzzword in the world of...
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