AGENTIC CUSTOMER data PLATFORM
What if you could ask your customer data anything?
The agentic CDP that brings every source of customer data into one trusted view.
Ask a question in plain language, build an audience from the answer, and push it to the tools you already use.
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Segments
Activations
Dashboards
Recent chats
VIPs going quiet
At-risk churn prevention
Repeat purchase drivers
Meta lookalike segment
In-store and online overlap
VIPs going quiet
Which of my VIPs are going quiet before they potentially churn?
Lexi
Reading your Knowledge Base
Finding your VIPs
2 steps
1,150 VIPs have slowed against their own buying rhythm. They are worth $1.4M over the next 12 months if you keep them. I have saved them as a segment and lined up the activation.
VIPs going quiet
Segment live
Eligible to sync
0
Population
0
Match rate
0%
Recommendation: run this as a winback/reactivation segment now, prioritised by spend. The "urgent winback window" (18-24 months since last order) is a natural first cut for the most time-sensitive slice of this list.
Build winback campaign
Explore more data
Purchase rhythm
VIP cohort, last 12 months
Slowing
-38% order frequency vs their own baseline
$1.4M
Revenue at risk, next 12 months
VIPs going quiet
Activation
1,012 profiles
Klaviyo Connected Syncing daily
Meta Connected Syncing daily
Google Ads Connected Syncing daily
Blue bungalow logoZimmermann logo
SHEIKE LogoSonnel LogoSolotel logoCamilla LogoRare Beauty logoBetty's burgers logoAVC logoBloch logoCotton on logoBlue illusion logoRachel Gilbert logoBlue bungalow logoZimmermann logo
SHEIKE LogoSonnel LogoSolotel logoCamilla LogoRare Beauty logoBetty's burgers logoAVC logoBloch logoCotton on logoBlue illusion logoRachel Gilbert logo

Find. Build. Activate. Do everything with Lexi.

Ask a question about your customers, build the audience, and send it live — all in one conversation.
01

Discover

Ask anything, get the answer that fits.

Lexi surfaces the opportunities, risks, and trends sitting in your own customer data, in plain language.

 
+
Suggestions
Which of my VIPs are going quiet before they potentially churn?
Show me customers who shop both online and in-store
How do I convert my one-time buyers into repeat customers?
02

Decide

Recommendations grounded in your context.

Unified data means every response is specific to your business, not a generic playbook.

Lexi

KEY RECOMMENDATIONS

1.
Act inside the window: Customers re-engaged within 45 days of slowing down retain at 3× the rate of those reached after 90+ days. These 1,150 are still inside that window.
2.
Don’t lead with email alone: 61% of this group shop both online and in-store — an email-only push misses over a third of them. I’d activate across email and paid together.
What would you like to do next?
Build this segment
Not right now
03

Act

Build the segment, then send it live.

Push straight to Klaviyo, Meta, Google Ads or any other connected tool, without leaving the conversation.

Push my Champions segment to Klaviyo, Meta and Google Ads.
Lexi
Champions — 12,840 customers
AOV — $247
Klaviyo
Connected
Syncing daily
Meta
Connected
Syncing daily
Google Ads
Connected
Syncing daily
04

Observe

Watch the campaign against baseline.

Lexi tracks performance in real time and tells you what to change while it still matters.

VIPs Going Quiet – Multi-Channel Campaign
Population
1,150
Channels active
61% online and in-store
Historical 12-month value
$1.4M
Baseline
Campaign
22%
increase from baseline
Engagement rate
48%
total
Campaign click-through rate
05

Learn

Every result feeds back in.

Segment logic and definitions improve with each run, so the next campaign starts smarter than the last.

Scorecard

Artefact — Scorecard closed Final Outcomes recorded across all Segments and weeks.
The closed Scorecard is the complete record of the season: what was projected, what happened, where the campaign outperformed, and where the mid-flight adjustment made the difference. It now lives in the Workflow’s history — the starting point for next season’s projection.
Artefact — Definition & Segment updated Full-Price Early Adopters
The Definition and Segment refined during this campaign are now permanent. Not a note — a change to what Lexi knows. Every future session that references Full-Price Early Adopters starts from the corrected logic.

How it works

Four layers. One intelligence.

Governance Data Knowledge Agent

Agent layer

Anyone can ask, act and automate. Same team, more output.

Knowledge and context

How your business works. Your goals, teams, customers and market.

Data platform

Every data source you have, cleaned and unified.

Governance and security

SOC 2 certified. Permissions, approvals and a full audit trail.

Connect the platforms you already use

Supercharge your stack

Connect your entire stack, including ecommerce, email, SMS, paid media, loyalty, and more.
Klaviyo
Shopify
Dotdigital
Yotpo
Google Ads
TikTok
Meta
Attentive
Braze
TallBob
Emarsys
Me&u
Hubspot
Magento
Mailchimp
Marketo
100+ connectors. See all integrations →

Any team, one source of truth

Lexi has been built to help every person in your business who makes decisions about customers, products, or operations.

Marketing & CRM

Build the segment and send the campaign, same afternoon.

Help me plan our end-of-season-sale
Build a targeted BFCM campaign using last year's data to inform the strategy

IT & data

Teams get access to unified data they can query themselves, and IT gets time back.

Marketing just asked me for a customer list segmented by purchase frequency and average spend. Can they just do this themselves?

Buying & planning

Stock what sells and know why it sells, year-round.

Should we expand our denim range next season?
What products are converting one-time buyers into repeat customers?

Ecommerce

The full customer picture, online and offline.

We’re seeing strong ROAS on our Meta campaigns but CLV from those customers is low. What’s going on?
Which products are high-value customers  likely to buy next season?

What our customers are actually achieving

Don't just take our word for it. Here are the real results experienced by our clients.
Acquisition

Cafe du Cycliste segmented their audience using Lexer’s RFM model. As a result, they generated more personalised messaging and saw improved customer retention and repeat purchase behaviour.

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"Lexer has become a core part of how we run our CRM and marketing operations day-to-day."

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Growth

Bloch used Lexer to more effectively segment their audience and run a targeted Black Friday campaign that returned 6000% ROI

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"We built that segment in Lexer, exported it to Klaviyo," says Sabina, "and we had an ROI of 6,000%."

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Retention

CALECIM used Lexer to reduce the drop out rate of their database to lapsed or inactive status and encourage new customers to purchase a second time.

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"By using Lexer's customer segmentation tools, we transformed our retention strategy with personalized messaging and promotions. Within six months, we saw improvements in customer retention and repeat purchase rates."

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Acquisition

Solotel used Lexer customer data to build negative audiences: lists of existing customers that are suppressed from acquisition campaigns. The result is that acquisition spend only reaches people who have never visited those venues.

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“Saving 25% on several hundred thousands dollar that you’re spending on acquisition ... is saving money that you can spend elsewhere.”

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Governed ai

Your data never leaves the platform

Lexi runs entirely within a secure AWS Bedrock environment. No data is shared with Anthropic, OpenAI, or any external model. No personal information is used in AI processing. Every action Lexi takes is permissioned, logged, and reversible.
SOC2 certified. GDPR and CCPA compliant. Every existing Lexer governance control stays in place.
01

No PII in AI processing

Lexi works from behavioural signals and aggregated data, not personal identifiers.
02

Guardrails built in

Small, reversible actions proceed on their own. Larger ones wait for your sign-off.
03

Consistent answers

Every figure Lexi surfaces is traceable back to a real calculation from real data.

Same team.
10x the output.

See what Lexi can tell you about your customers. Book a demo today.
Book a demo
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