December 14, 2018
How to establish impactful CX reporting practices
Reporting on your success is critical in proving the value of your department, the impact...
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Nothing matters more than customers.
From acquisition to growth to advocacy – our software has you covered.
Use one or combine them all, deliver results your business will love.
Data
Customer Data Platform
Unify your fragmented data into enriched customer profiles using advanced analytics and the best external data to improve decision making, customer service and marketing.
KEY FEATURES
- Unify all data sources
- Advanced customer analytics
- Experian enrichment
Marketing
Cross-channel activation
Orchestrate personalised cross-channel marketing in paid and owned channels to improve customer experience, reduce waste, increase control and drive engagement.
Key features
- Auto-updated audiences
- A/B audience testing
- Lookalike modelling
Service
Personalised customer care
Deliver world-class customer service powered by data, lightning fast workflows, centralised inbox and enriched customer profiles to improve customer experience and decrease costs.
Key features
- Email, chat & social
- SLA & team reporting
- Recommended responses
Insight
Customer & content analytics
Self-serve insights with a beautifully simple interface to rapidly analyse content and customer data to understand customers and inform marketing, service and business strategy.
Key features
- Intuitive data discovery
- Configurable dashboards
- Rapid segment analytics
How Spyder used Lexer to bring customer data together and find high-value customers
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Resources
Latest case studies, reports and best practice guides.
December 14, 2018
Essential workflow tips for delivering an A+ customer experience
Brands around the world have recognised the impact customer experience has on their bottom line....
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December 12, 2018
Targeted Facebook competitions grow prospect database by 85%
Spyder, the world’s largest specialty snowsports brand, used Lexer to gain an unprecedented view of...
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