The Lexer Privacy Policy
When this Policy applies to you
Our responsibilities
For data held and managed on behalf of our clients using our services, we act as the “data processor” of personal data. In most cases, we did not actually collect personal information from you directly, but we manage it following the rules set out in this Privacy Policy.
Your responsibilities
- Read this Privacy Policy
- If you are our client, please also check the written terms of agreement between us: they may contain further details on how we collect and process your data
- If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information to us, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy
- You should not use our services if you are under 18 years old
You may also be subject to third party privacy terms
Our Privacy Policy applies to our websites, products and services only. Our services often provide integrations with other third party platforms, such as Facebook, Instagram and other social media platforms, as well as other third party products and services (“Third Parties”). This means that other privacy terms may also apply to you.
We do not take any responsibility for informing you of, or policing your compliance with any Third Party terms.
When and how we collect data
Here’s when and how we do this:
Types of data we collect
Contact details
More information
Account information
More information
- Billing and other payment information (if you sign up for a product or service), including payment method details, such as credit card number.
- The services you have acquired from us, including the type of plan, number of team members, and transaction information related to the account.
Logs, usage, and support data
More information
- Log data, which may include your IP address, the address of the web page you visited before using the services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the services, information about your browser configuration, language preferences, unique identifiers, and cookies.
- Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users.
- General Location information, such as IP address and the region in which you are located when you are logging in and using the services.
- Customer support questions, issues, and general feedback that you choose to provide.
Content from your use of the services or website
More information
- Your profile information for Third Parties you choose to connect to the services. For example, your Facebook profile information may include your Facebook username and profile image.
- A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.
- Your messages, posts, comments, images, advertising, and other material you curate on and upload to the services; and information that is collected from Third Parties that you choose to connect to and which is displayed on our services.
- Details of products or services you have purchased.
- Content that you may send and receive through Third Parties may contain personal information that Lexer does not directly collect or process. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers.
Surveys, events, and marketing information
More information
- If you choose to participate in our surveys, events (such as webinars and in-person events), or those in which we are affiliated, or request information from us about our services, we may collect information about you related to the survey or event, such as your contact information, name, email address, telephone number, organisation name and address, as well as general information about your organisation that you choose to provide, such as annual company revenue, number of employees, and industry.
- We may also use service providers to obtain additional business related information about your company such as the organisation’s legal name, size, and publicly available revenue, to assist us in offering services that are appropriate to your organisation’s needs.
- In addition, we may collect information on email open and click rates, including whether individuals clicked on links, and which web pages are visited after opening the email.
Applying for employment
More information
- Our careers site collects information you choose to provide to us when applying for employment, which may include contact information, education and employment history, credentials, and LinkedIn profile information.
- If you apply for a role where a background check is required, we will collect your consent before doing the check (which is run by a third party).
Browsing our websites or making an online purchase
More information
- When you browse our websites, we collect information about you as described below, some of which is collected automatically:
- When you use automated chat functionality (chatbots) to make an inquiry or other request, we may collect information about you such as your name and email address, your specific request, and information related to your use of our Services.
- Aggregated website usage data including form analysis data (such as time taken to complete the form), engagement rate, session replay, and mouse movements. If you wish to opt out of this collection, please follow the steps outlined here. Please note this requires the use of an opt-out cookie, so if you reset your cookies, you will need to opt out again.
More information
- We use cookies and other technology to track access to, and use of, our website. The information gathered is not personally identifiable and is used to improve our website.
- Unless you adjust your browser settings to refuse cookies, we will issue cookies when you interact with Lexer. These may be ‘session’ cookies, meaning they delete themselves when you leave Lexer, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
- We may also be provided with:
- Cookies data or other anonymous identifiers, if provided by clients and relating to use by other persons of our client’s websites. We receive this information as part of the information required to deliver products and services to our clients. We use this information to conduct analytics for our clients and to analyse trends and identify audiences and customers for our clients.
- Cookies data, anonymous identifier data, device information, log information and other information, if provided by ad serving services or advertising networks and relating to use by other persons of third party websites serviced by those ad serving services or advertising networks. We receive this information to provide products and services to our clients, including for the conduct of analytics for our clients and to analyse trends and identify audiences and customers for our clients.
- Many browsers and internet access devices are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser or configure your internet access device to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. Please note that rejecting cookies may mean that some or all of the features and functionality of particular websites or internet services will not be available to you.
- You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies
What we don’t collect
How and why we use your data
Keeping Lexer running
Improving Lexer
Customer Support
Marketing Purposes (with your consent)
Read more
Here’s what these legal basis terms mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
You can change your mind!
If you have previously given consent to our processing of your data you can withdraw your consent at any time. You can do this by emailing us at privacy@lexer.io.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Contract
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract. This can include billing, compliance with contractual obligations, and related administration.
Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behaviour on our website or in our app.
- Delivering, developing and improving the Lexer services.
- Enabling us to enhance, customise or modify our services and comms.
- Determining whether marketing campaigns are effective.
- Enhancing data security.
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Where we send your information
When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.
Transfers outside of Europe, UK and Switzerland
If you are in Europe, the UK, or Switzerland, your personal information is transferred to our processing regions, being Australia or the United States (as requested by our client by contract). This information is protected by contractual commitments that are comparable to those provided in Standard Contractual Clauses.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).
Your privacy choices and rights
You can choose not to provide us with personal data
Read more
If you choose, you can continue to use the website and browse its pages without disclosing your personal data, but we will not be able to process any required transactions without personal data.
You can turn off cookies in your browser by changing its settings
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You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Lexer and certain services (like Intercom) will not work effectively (see Types of data we collect > Cookies above).
You can ask us not to use your data for marketing
Read more
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at privacy@lexer.io.
You have the right to access information we hold about you
Read more
If you are a user of our Services, you may access, update, or correct most of your account information by logging in to your account to edit your profile or organisation record.
If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please send an email to privacy@lexer.io. This includes the right to ask us supplementary information about:
- The categories of data we’re processing
- The purposes of data processing
- The categories of third parties to whom the data may be disclosed
- How long the data will be stored (or the criteria used to determine that period)
- Your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to correct any inaccurate personal data about you
Read more
If you are a user of our Services, you may access, update, or correct most of your account information by logging in to your account to edit your profile or organisation record.
If you believe any of the information we hold about you is inaccurate, and you are not able to correct it yourself, you can ask us to correct it by sending us an email to privacy@lexer.io.
You can object to us using your data for profiling you or making automated decisions about you
Read more
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Lexer service to you.
You have the right to port your data to another service
Read more
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You have the right to be ‘forgotten’ by us
Read more
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of our services.
You have the right to lodge a complaint regarding our use of your data
Read more
Please tell us first, so we have a chance to address your concerns.
If we fail in this, you can address any complaint to the regulator where you are, either by calling their helpline or as directed on their website. We have linked to the resources for the UK, EU, California, New York, Singapore and Australia.
How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
You can see more information about our security measures and policies here.
Where do we store the data?
The personal data we collect is processed in Australia and the United States and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside of Australia or the United States, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
How long do we store your data?
For personal data processed by Lexer on behalf of our clients, we will delete your personal data within 30 days of our client terminating its services with us, or as agreed with our client by contract.
For personal data which we collect directly from you (via our websites, chat functions or potential job applicants), we will delete this personal data on request by you, or otherwise hold it only for so long as is required for our legitimate interest, or for the period necessary to comply with our legal obligations to store specific types of records or information.
Third parties who process your data
We often use third parties to help host our services, communicate with clients, power our emails etc. We partner with third parties who are some of the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Changing this Privacy Policy
We try not to change our privacy policy too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information. When we change our privacy policy, we will put the updated version on our website straight away. We will also put a notice on our website when we make significant updates, so you will know this has happened.
This privacy policy was last reviewed on 25 March 2024 without material change.
California residents: “Shine the Light” law
California Civil Code Section 1798.83, also known as “Shine The Light” law, permits California residents to annually request information regarding the disclosure of your Personal Information (if any) to third parties for the third parties’ direct marketing purposes in the preceding calendar year. To make such a request of Lexer, please send an email to privacy@lexer.io (you must be able to verify your identity).
Please note that any requests in respect of Personal Information held on behalf of Lexer’s clients should be directed to Lexer’s client in the first instance.