
With more consumers at home to prevent the spread of the novel coronavirus, retailers have...
Read MoreDefending Coronavirus Disruptions: Resources for Retailers
Improve service, save time
Empower your service team
Talk to a human, not a username with insights about the person behind the post. See recent purchases, customer loyalty, broader interests and demographics.
Know when you’re talking to a VIP, brand superfan, troll or social influencer — and tailor your customer communication immediately.
Start personalising today
Take care of your customer’s data
Lexer NPS & CSat allows customer service agents to send personal survey links and record scores to the individual.
In real time, collect valuable customer feedback to monitor and improve customer experience. Measure each team, agent and channel, track over time to spot spikes and trends. Valuable insight to improve your service operation.
Know satisfaction drivers
Resource for a 24-hour conversation with a holistic view of spikes in activity and detailed topic analysis.
Celebrate service superstars with powerful analytics on response time, NPS, SLA and case volumes.
Report on team and individual performance and benchmark with other departments to demonstrate the value of digital customer care.
Analyse team & individual performance:
Use data to improve service
With more consumers at home to prevent the spread of the novel coronavirus, retailers have...
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