Ensure your chatbot offering is responsive, personal and timely with easy integration with Lexer Engage.
When it’s time for an agent to take over the conversation, Engage seamlessly assigns posts for immediate action- with context.
Real-time customer satisfaction reporting
Find out what makes great customer care with Lexer NPS & CSat. Individualised, trackable feedback surveys enable you to identify drivers of detractors and promoters and improve the customer experience.
Powerful engagement analytics
Resource for a 24-hour conversation with a holistic view of spikes in activity and detailed topic analysis.
Monitor stories being told about your brand, competitors and industry – and be part of the narrative day and night.
Celebrate service superstars with powerful analytics on response time, NPS, SLA and case volumes.
Report on team and individual performance and benchmark with other departments to demonstrate the value of digital customer care.
Social customer care costs 1/6th that of call centres.