White laptop screen showing Lexer Engage dashboard mock up

LEXER ENGAGE

Integrated customer care

Deliver world-class customer care across email, Facebook, Twitter and Instagram.
Lightning fast workflows, intelligent inboxes, customer history, customer satisfaction monitoring and more.

All channels. One tool. Together at last.

Integrate your email, Facebook, Instagram and Twitter. Create intelligent inboxes that prioritise the important messages. Respond to customers in real-time.

White iPhone with 3 screenshots showing retail messages

Live demo

Experience Lexer Engage now to see how you can deliver exceptional digital care.

Trusted by market leaders

  • Grey Billabong logo
  • Grey ING logo
  • Grey Spyder logo
  • Grey OPTUS logo
  • Grey AFL logo
  • Grey Australian Government logo
  • Grey Seek logo

Our clients achieve genuine results

Powering customer care for the most productive teams on the planet.

#1

fastest in their category

60X

Increase in brand engagement

50%

increase in efficiency

25%

NPS response rate

Spend less time triaging and more time engaging.

Speed through service volumes with an omnichannel inbox updated in real-time.
Filter by priority, influence, keyword, channel and more to ensure the best possible experience.
Sales leads, support requests, product feedback and influencer mentions in one simple inbox.
Public to private, inbound to outbound – maximise every opportunity, quickly.
Screenshot showing chatbot mock ups

Personalise every response

Talk to a human, not a username with insights about the person behind the post.
See recent purchases, customer loyalty, broader interests and demographics
Know when you’re talking to a VIP, brand superfan, troll or social influencer and tailor your response immediately.

Full contact history

Deliver contextualised customer care with a full view of previous engagements with each customer.
Continue past conversations and work as a team
Use previous NPS scores to learn more about the customer experience and implement feedback
Lexer-Engage-Customer-contact-history - update
Seek logo

“Seeing all customer interactions is awesome and now an integral part of personalising our community management”

Melita Amore, Senior Marketing Associate
Lexer Engage - Messaging Chatbot Integration

The most human chatbot experience yet.

Ensure your chatbot offering is responsive, personal and timely with easy integration with Lexer Engage.
When it’s time for an agent to take over the conversation, Engage seamlessly assigns posts for immediate action- with context.

Real-time customer satisfaction reporting

Find out what makes great customer care with Lexer NPS & CSat. Individualised, trackable feedback surveys enable you to identify drivers of detractors and promoters and improve the customer experience.
Red yellow and green bar graphs
Line graphs showing comments from customer

Powerful engagement analytics

Resource for a 24-hour conversation with a holistic view of spikes in activity and detailed topic analysis.
Monitor stories being told about your brand, competitors and industry – and be part of the narrative day and night.
Lexer-Engage-Team-and-agent-reporting - update

People-powered performance

Celebrate service superstars with powerful analytics on response time, NPS, SLA and case volumes.
Report on team and individual performance and benchmark with other departments to demonstrate the value of digital customer care.

Social customer care costs 1/6th that of call centres.

McKinsey

Live demo

Experience Lexer Engage now to see how you can deliver exceptional digital care.

Resources

Latest case studies, reports and best practice guides.

October 10, 2018 Lexer Outbox

Integrate all your accounts, preview content before it goes out and keep track of what’s...

Read More
Blonde female in black pants and jacket wearing glasses and presenting on stage
October 10, 2018 The PAS Group

Our Data Rockstar series profiles brands who’re delivering value from data – and kicking goals...

Read More