All channels. One tool. Together at last.
Integrate your email, Facebook, Instagram and Twitter. Create intelligent inboxes that prioritise the important messages. Respond to customers in real-time.
Trusted by market leaders
Our clients achieve genuine results
Powering customer care for the most productive teams on the planet.
fastest in their category
Increase in brand engagement
increase in efficiency
NPS response rate
Spend less time triaging and more time engaging.
Speed through service volumes with an omnichannel inbox updated in real-time.
Filter by priority, influence, keyword, channel and more to ensure the best possible experience.
Sales leads, support requests, product feedback and influencer mentions in one simple inbox.
Public to private, inbound to outbound – maximise every opportunity, quickly.
Full contact history
Deliver contextualised customer care with a full view of previous engagements with each customer.
Continue past conversations and work as a team
Use previous NPS scores to learn more about the customer experience and implement feedback
“Seeing all customer interactions is awesome and now an integral part of personalising our community management”
Melita Amore, Senior Marketing Associate
The most human chatbot experience yet.
Ensure your chatbot offering is responsive, personal and timely with easy integration with Lexer Engage.
When it’s time for an agent to take over the conversation, Engage seamlessly assigns posts for immediate action- with context.
Real-time customer satisfaction reporting
Find out what makes great customer care with Lexer NPS & CSat. Individualised, trackable feedback surveys enable you to identify drivers of detractors and promoters and improve the customer experience.
Powerful engagement analytics
Resource for a 24-hour conversation with a holistic view of spikes in activity and detailed topic analysis.
Monitor stories being told about your brand, competitors and industry – and be part of the narrative day and night.
Celebrate service superstars with powerful analytics on response time, NPS, SLA and case volumes.
Report on team and individual performance and benchmark with other departments to demonstrate the value of digital customer care.
Latest case studies, reports and best practice guides.
December 14, 2018 Essential workflow tips for delivering an A+ customer experience
Brands around the world have recognised the impact customer experience has on their bottom line....Read More
November 22, 2018 Webinar: mastering the art of frictionless customer experience
Learn how to create frictionless CX from SEEK – 45 mins is all it takes!...Read More