Defending Coronavirus Disruptions: Resources for Retailers

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THE CUSTOMER DATA PLATFORM FOR RETAILERS

Drive marketing ROI, customer loyalty and revenue with Lexer’s customer data platform.

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Data

Customer Data Platform

Effortlessly combine your customer data into an enriched single customer view. Machine learning and proven marketing models create intelligent analysis and predict what your customers will do next.

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Marketing

Segment, target and report

Key features

  • Auto-updated audiences
  • A/B audience testing
  • Lookalike modelling
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Service

Personalised customer care

Key features

  • Email, chat & social
  • SLA & team reporting
  • Recommended responses
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Retail

GUIDED SERVICE INTERACTIONS

Key features

  • Recommended actions
  • Detailed reporting
  • Customisable data capture
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By identifying and targeting high-value customer segments Spyder grew revenue from emails by 94%

SEE THE CASE STUDY

Deliver Marketing & Service results

15 days

to single customer view

70%

faster response times

85%

database growth

94%

REVENUE UPLIFT PER CAMPAIGN
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Latest case studies, reports and best practice guides.

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