Defending Coronavirus Disruptions: Resources for Retailers
A world-first, CDP powered retail solution that uses your unified customer data to improve in-store customer experiences and grow sales.
DELIVER BETTER IN-STORE EXPERIENCES
Fast customer lookup & profile retrieval
Detailed history of all omni-channel interactions
Recommended next best interaction for each customer
Flexible data capture forms
Detailed visit tracking & reporting
Personalised post-visit retargeting
USE YOUR CUSTOMER DATA
EMPOWER YOUR TEAMS TO BE CUSTOMER CENTRIC
Sales Associates: Understand each customer’s history, preferences and purchases.
Store Managers: Report on Sales Associate engagements and NPS, browse their store’s most frequent or valuable customers.
Marketers: Connect campaigns your customers have engaged with to actions for Sales Associates to perform with them in-store.
RELEVANCE IN EVERY INTERACTION
GENUINELY ENGAGE CUSTOMERS
Provide your teams with the customer specific information they need to deliver exceptional service.
- Detailed customer interaction history
- Past purchases including images
- Customer segments they belong to
- Recommended next best action for each customer
COLLECT NEW CUSTOMER DATA
GROW YOUR DATABASE & ENRICH CUSTOMER PROFILES
Every interaction on your website creates a trail of data to learn more about your customers. Most in-store data, however, is lost creating a significant missed opportunity.
Enable your Sales Associates to capture key customer data from in-store interactions:
- Record store visits
- Email list sign-up
- Customer preference surveys
- NPS and CSAT surveys
- Event registration
IT FRIENDLY DEPLOYMENT
Accessible across many devices
Lexer’s Clienteling solution can work on an Apple iPad, Android Tablet, or any other device with a web-browser.
Our solution requires minimum setup, is already integrated with your data platforms, is ISO and SOC2 compliant, and can even be set up by your in-store team.