Marketing and customer service to rock your customers’ world.
Nothing matters more than customers.
From acquisition to growth to advocacy – our software has you covered.
Use one or combine them all, deliver results your business will love.
Customer Data Platform
Unify your fragmented data into enriched customer profiles using advanced analytics and the best external data to improve decision making, customer service and marketing.
- Unify all data sources
- Advanced customer analytics
- Experian enrichment
Segment, target and report
Use your valuable customer data to create realtime segments, target across paid and owned media and report on revenue impact – improve relevance, customer lifetime value and ROAS.
- Auto-updated audiences
- A/B audience testing
- Lookalike modelling
Personalised customer care
Deliver world-class customer service powered by data, lightning fast workflows, centralised inbox and enriched customer profiles – improve customer experience, efficiency and reduce cost to serve.
- Email, chat & social
- SLA & team reporting
- Recommended responses
Customer & content analytics
Self-serve insights with a beautifully simple interface to rapidly analyse content and customer data to understand customers, inform marketing & service – improve relevance and results.
- Intuitive data discovery
- Configurable dashboards
- Rapid segment analytics
By identifying and targeting high-value customer segments Spyder grew revenue from emails by 94%
Achieve genuine results
Increased conv. rate
Increased advertising ROI
reduction service wait times
to setup a large new client
Latest case studies, reports and best practice guides.
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