Lexer Listen Screenshot - Product Page

LEXER LISTEN

LEARN WHAT MATTERS MOST TO YOUR CUSTOMERS

Real-time analytics, alerts & reports for social, news and forum content – plus your team’s responses on inbound service channels.

The customer insight you need, in real-time.

Analyse content from news, social media, blogs and forums alongside inbound customer care conversations.

With enhanced risk notifications, highly customisable search filters, competitor insight, conversation analytics and more, Lexer Listen turns up the volume on the conversations you need to hear.

Trusted by market leaders

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Spend less time on social media reports

Everyday customers turn to social media to tell stories about your brand.
Get the insights that you need and filter the noise with easy-to-use reporting tools.
Lexer Listen - Real Product for web

Key Features

Unlimited Search and Results
Cut through the noise with 14 different filters and real-time results from social, news & blog sites.
Report Builder
Share business critical insights as they happen with live dashboards and PDF reports built in minutes.
SMS & Email Notifications
Stay ahead of the conversation with instant, hourly, daily or trending alerts.
Inbound chat & email tickets
Analyse team responses and customer feedback alongside social and public media mentions.
Laptop showing Lexer Listen dashboard and graphs on screen

Understand your customers today

See first hand why Lexer Listen is the go-to tool for content analytics.

The features you need. No hidden charges.

Unlimited searches and results
Search using 14 powerful filters
Integrate your private accounts
See responses to customer surveys
Deep dive your team’s responses on inbound channels
Export results to spreadsheets
Geographic region searching
Real-time email & SMS notifications
Analyse customer feedback with integrated NPS data
Multi-language support
Create customised reports & real-time dashboards
Desktop, mobile & tablet

See how one of the biggest banks uses Lexer Listen for campaign optimisation and risk management.