Lexer Engage - Digital Customer Care

Integrated customer care

Deliver world-class customer care across email, Facebook, Twitter and Instagram.

Lightning fast workflows, intelligent inboxes, customer history, customer satisfaction monitoring and more.

All channels. One tool. Together at last.

Integrate your email, Facebook, Instagram and Twitter. Create intelligent inboxes that prioritize the important messages. Respond to customers in real-time.

Lexer Engage - Digital Customer Care Tool

Live demo

Experience Lexer Engage now to see how you can deliver exceptional digital care.

Trusted by market leaders

Our clients achieve genuine results

Powering customer care for the most productive teams on the planet.

#1

fastest in their category

60X

Increase in brand engagement

50%

increase in efficiency

25%

NPS response rate

Spend less time triaging and more time engaging.

Speed through service volumes with an omnichannel inbox updated in real-time.

Filter by priority, influence, keyword, channel and more to ensure the best possible experience.

Sales leads, support requests, product feedback and influencer mentions in one simple inbox.

Public to private, inbound to outbound – maximize every opportunity, quickly.

Lexer Engage - Enriched profiles

Personalize every response

Talk to a human, not a username with insights about the person behind the post.

See recent purchases, customer loyalty, broader interests and demographics

Know when you’re talking to a VIP, brand superfan, troll or social influencer and tailor your response immediately.

Full contact history

Deliver contextualized customer care with a full view of previous engagements with each customer.

  • Continue past conversations and work as a team
  • Use previous NPS scores to learn more about the customer experience and implement feedback
Lexer Engage - Customer contact history
SEEK logo

“Seeing all customer interactions is awesome and now an integral part of personalizing our community management”

Melita Amore, Senior Marketing Associate
Lexer Engage - Messaging Chatbot Integration

The most human chatbot experience yet.

Ensure your chatbot offering is responsive, personal and timely with easy integration with Lexer Engage.

When it’s time for an agent to take over the conversation, Engage seamlessly assigns posts for immediate action- with context.

Real-time customer satisfaction reporting

Find out what makes great customer care with Lexer NPS & CSat. Individualized, trackable feedback surveys enable you to identify drivers of detractors and promoters and improve the customer experience.

Lexer Engage - NPS and CSat reporting
Lexer Engage - Performance analytics

Powerful engagement analytics

Resource for a 24-hour conversation with a holistic view of spikes in activity and detailed topic analysis.

Monitor stories being told about your brand, competitors and industry – and be part of the narrative day and night.

Lexer Engage - Team and agent reporting

People-powered performance

Celebrate service superstars with powerful analytics on response time, NPS, SLA and case volumes.

Report on team and individual performance and benchmark with other departments to demonstrate the value of digital customer care.

Social customer care costs 1/6th that of call centres.

McKinsey

Simple plans. Get started today.

Per user per month, paid annually – get in touch for a tailored quote.

STARTER

$119

For small teams who want to step it up.


Personal insight

  • Lexer Identities
  • Past contact history

Core features

  • 1 inbox
  • 3 social accounts
  • 1 email account
  • 2 notifications
  • 1 command screen

Support

  • Knowledgebase
  • 24/7 live chat helpdesk
  • 1 hr support for setup
  • Free weekly webinar

SELECT PLAN

ESSENTIALS

$229

For growing teams who care about customers.


Personal insight

  • Lexer Identities
  • Past contact history

Core features

  • 3 inboxes
  • 5 social accounts
  • 5 email accounts
  • 10 notifications
  • 2 command screens

Support

  • Knowledgebase
  • 24/7 live chat helpdesk
  • 1/2 hr support/mth
  • Free weekly webinar

Management

  • 1 NPS / CSat survey
  • Team reporting
  • SLA reporting
  • Two-factor security

SELECT PLAN

PROFESSIONAL

$399

For large teams who are serious about service.


Personal insight

  • Lexer Identities
  • Past contact history

Core features

  • Unltd. inbox
  • Unltd. social accounts
  • Unltd. email accounts
  • Unltd. notifications
  • 10 command screens

Support

  • Knowledgebase
  • 24/7 live chat helpdesk
  • 2 hrs support/mth
  • Free weekly webinar

Management

  • Unltd. NPS & CSat
  • Team reporting
  • SLA reporting
  • Two-factor security
  • Case management

SELECT PLAN

ENTERPRISE

Contact

For category leaders who are always innovating.


Early access to advanced features, service and volume pricing.

Professional plus

  • Your customer data
  • Chatbot integration
  • Tailored training
  • Roadmap input
  • Beta access
  • Dedicated Success team
  • Bespoke analytics

CONTACT US

Live demo

Experience Lexer Engage now to see how you can deliver exceptional digital care.

Resources

Latest case studies, reports and best practice guides.