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Can Customer Service Bots Replace Humans in Customer Care?

Customer Service Research & Reports

Get the latest research and reports to help inform your customer service strategy and ensure you have the tools you need to deliver world-class customer service.
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January 8, 2018 Can Customer Service Bots Replace Humans in Customer Care?

In October 2017 we conducted research to unpack this challenging question. We consulted with 20+...

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