Customer Service Guides

One of the first steps in creating a brand is creating a brand voice. The...

You’ve created the customer experience team of dreams. Everyone is passionate and buys into the...

Brands around the world have recognised the impact customer experience has on their bottom line....

A comparison of Engage and Hootsuite Choosing the right tool for your social media management...

July 31, 2018 How to handle PII in social customer care

Verify customers quickly and securely with the first authentication workflow built for customer service. There’s...

October 10, 2017 How to deliver genuine customer care

Analysing billions of human behaviours, working alongside category-leading brands like Qantas, SEEK Jobs, Westpac, IAG...