January 4, 2019
How to create a brand voice that carries across your channels
One of the first steps in creating a brand is creating a brand voice. The...
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Customer Service Guides
Download the latest guides to help you better understand and deliver world-class customer service. Whether it’s helping you set your business apart from the rest by creating incredible data-driven customer service, to sharing views on the industry or solution comparisons - we are here to share.
December 20, 2018
Customer Service Software with Easy Analytics & Reporting
You’ve created the customer experience team of dreams. Everyone is passionate and buys into the...
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December 14, 2018
Essential Workflow Tips for Digital Customer Service
Brands around the world have recognised the impact customer experience has on their bottom line....
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September 29, 2018
Choosing the Right Enterprise Social Media Solution: Lexer Engage vs. Hootsuite
A comparison of Engage and Hootsuite Choosing the right tool for your social media management...
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July 31, 2018
How to Handle PII in Social Customer Care
Verify customers quickly and securely with the first authentication workflow built for customer service. There’s...
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October 10, 2017
How to Deliver Genuine Customer Care on Social Media
Analysing billions of human behaviours, working alongside category-leading brands like Qantas, SEEK Jobs, Westpac, IAG...
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