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How to create a brand voice that carries across your channels

Customer Service Guides

Download the latest guides to help you better understand and deliver world-class customer service. Whether it’s helping you set your business apart from the rest by creating incredible data-driven customer service, to sharing views on the industry or solution comparisons - we are here to share.
January 4, 2019 How to create a brand voice that carries across your channels

One of the first steps in creating a brand is creating a brand voice. The...

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December 20, 2018 Customer Service Software with Easy Analytics & Reporting

You’ve created the customer experience team of dreams. Everyone is passionate and buys into the...

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December 14, 2018 Essential Workflow Tips for Digital Customer Service

Brands around the world have recognised the impact customer experience has on their bottom line....

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September 29, 2018 Choosing the Right Enterprise Social Media Solution: Lexer Engage vs. Hootsuite

A comparison of Engage and Hootsuite Choosing the right tool for your social media management...

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July 31, 2018 How to Handle PII in Social Customer Care

Verify customers quickly and securely with the first authentication workflow built for customer service. There’s...

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October 10, 2017 How to Deliver Genuine Customer Care on Social Media

Analysing billions of human behaviours, working alongside category-leading brands like Qantas, SEEK Jobs, Westpac, IAG...

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