January 4, 2019
How to create a brand voice that carries across your channels
One of the first steps in creating a brand is creating a brand voice. The...
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Customer Service
Lexer’s customer service solutions will enable you to deliver world-class customer care. Offering lightning fast workflows, intelligent inboxes, customer history, customer satisfaction monitoring and more, Lexer can bring all of your channels together, into one tool.
December 21, 2018
How to safely collect customer data during social interactions
We’ve previously discussed the collection of PII data when it comes to during your customer service...
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December 20, 2018
Resourcing your customer service teams for the win!
You’ve created the customer experience team of dreams. Everyone is passionate and buys into the...
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December 17, 2018
Unpacking the importance of conversation history in CX interactions
Ever met a person who can’t remember your name, or how you met, or who...
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December 14, 2018
How to establish impactful CX reporting practices
Reporting on your success is critical in proving the value of your department, the impact...
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December 14, 2018
How to establish impactful CX reporting practices
Reporting your success is critical in proving the value of your department, the impact you’re...
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December 14, 2018
Essential workflow tips for delivering an A+ customer experience
Brands around the world have recognised the impact customer experience has on their bottom line....
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November 22, 2018
Webinar: mastering the art of frictionless customer experience
Learn how to create frictionless CX from SEEK – 45 mins is all it takes!...
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November 12, 2018
Global job board leader sees 18% increase in preference from social
A webinar version of this content is now available on demand – view it here...
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September 29, 2018
Lexer Engage vs. Hootsuite: Choosing the right enterprise social media tool
A comparison of Engage and Hootsuite Choosing the right tool for your social media management...
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September 27, 2018
Lexercon Sydney: SEEK & delivering genuine digital customer care
Join our next Lexercon to hear how SEEK are delivering genuine customer care that goes...
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September 27, 2018
Lexercon Melbourne: SEEK & delivering genuine Digital Customer Care
Join our next Lexercon to hear how SEEK are delivering genuine customer care that goes...
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July 31, 2018
How to handle PII in social customer care
Verify customers quickly and securely with the first authentication workflow built for customer service. There’s...
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July 5, 2018
Lexer launches secure forms for customer service
Uninterrupted and secure customer service is now possible like never before. Lexer’s integrated customer surveys...
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July 2, 2018
New email integration delivers omnichannel customer care
Deliver omnichannel customer care with the latest addition to your Engage inbox: email conversations. The...
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June 28, 2018
Privacy and social customer care: keeping data safe
Social is the customer care channel of choice for 83% of US consumers, allowing organisations to...
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April 5, 2018
Facebook changes
Over the last month, Facebook has made significant changes to how they handle privacy, and...
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January 8, 2018
Can humans be automated?
Our consultation with 20 of Australia’s top-tier organisations reveals the three key priorities for automation...
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January 8, 2018
6 steps to becoming a data rockstar
Data rockstars are the icons of this generation of business. They drive innovation by delivering...
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October 10, 2017
How to deliver genuine customer care
Analysing billions of human behaviours, working alongside category-leading brands like Qantas, SEEK Jobs, Westpac, IAG...
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March 21, 2017
Customer Care for a large bank. At pace. Exceeding all KPIs.
Trusted by of one of Australia’s most respected companies — a multi-billion dollar financial services...
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March 21, 2017
Centralising Customer Care for an International Airline.
Our International Airline client needed an enterprise-level solution to manage the volume of customer enquiries...
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May 18, 2016
Celebrating Data Rockstars
One of our largest clients has won a very special social media gong. Today One...
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May 2, 2016
Genuine engagement.
Genuine engagement. What is it? Today Talking to strangers is tough. But most social customer...
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May 18, 2015
Bank on us
Welcoming our newest client to the Lexer family. You can bank on us. Today We...
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