Customer Service

November 12, 2018 Global job board leader sees 18% increase in preference from social

SEEK is the global leader in the creation and operation of online employment markets. They...

September 29, 2018 Lexer Engage vs. Hootsuite: Choosing the right enterprise social media tool

A comparison of Engage and Hootsuite Choosing the right tool for your social media management...

September 27, 2018 Lexercon Sydney: SEEK & delivering genuine digital customer care

Join our next Lexercon to hear how SEEK are delivering genuine customer care that goes...

September 27, 2018 Lexercon Melbourne: SEEK & delivering genuine Digital Customer Care

Join our next Lexercon to hear how SEEK are delivering genuine customer care that goes...

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July 31, 2018 How to handle PII in social customer care

Verify customers quickly and securely with the first authentication workflow built for customer service. There’s...

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July 5, 2018 Lexer launches secure forms for customer service

Uninterrupted and secure customer service is now possible like never before. Lexer’s integrated customer surveys...

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July 2, 2018 New email integration delivers omnichannel customer care

Deliver omnichannel customer care with the latest addition to your Engage inbox: email conversations. The...

June 28, 2018 Privacy and social customer care: keeping data safe

Social is the customer care channel of choice for 83% of US consumers, allowing organisations to...

April 5, 2018 Facebook changes

Over the last month, Facebook has made significant changes to how they handle privacy, and...

January 8, 2018 Can humans be automated?

Our consultation with 20 of Australia’s top-tier organisations reveals the three key priorities for automation...

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January 8, 2018 6 steps to becoming a data rockstar

Data rockstars are the icons of this generation of business. They drive innovation by delivering...

October 10, 2017 How to deliver genuine customer care

Analysing billions of human behaviours, working alongside category-leading brands like Qantas, SEEK Jobs, Westpac, IAG...

September 27, 2017 Lexer NPS

Today, 83% of customers turn to digital channels for customer service (Accenture). As a result, there’s...

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March 21, 2017 Customer Care for a large bank. At pace. Exceeding all KPIs.

Trusted by of one of Australia’s most respected companies — a multi-billion dollar financial services...

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March 21, 2017 Centralising Customer Care for an International Airline.

Our International Airline client needed an enterprise-level solution to manage the volume of customer enquiries...

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May 18, 2016 Celebrating Data Rockstars

One of our largest clients has won a very special social media gong. Today One...

Engage integrates customer care across email and social channels

May 2, 2016 Genuine engagement.

Genuine engagement. What is it? Today Talking to strangers is tough. But most social customer...

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May 18, 2015 Bank on us

Welcoming our newest client to the Lexer family. You can bank on us. Today We...