Stories

  • State of Retail Consumer Report

    Marketers are now approaching one of the most valuable and competitive times of the retail calendar, with shoppers tipped...

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  • Can humans be automated?

    Our consultation with 20 of Australia’s top-tier organisations reveals the three key priorities for automation.

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  • 6 ways to become a data hero

    Driving a data-first operating culture one mission at a time.

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  • Genuine customer care

    Keeping track of context, mastering tone, cutting down response time, resourcing for relevance and celebrating service superstars.

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  • Lexer NPS

    Use NPS on social to Identify the drivers of good and bad social service while benchmarking social against other...

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  • AFL fan insights

    Who they are, where they live and the brands they love.

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  • Who is a genuine Game of Thrones fan?

    Their favourite teams, sports, celebrities and artists...

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  • Lexer partners with Roy Morgan

    We're thrilled to partner with one of Australia’s leading market research companies, Roy Morgan.

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  • Scaling our data infrastructure

    Our VP of Human Interface, Chris Scobell on our recent infrastructure renovation.

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  • Grape with Swagger

    A new approach to building self-documenting APIs and how it’s changing the way technical and non-technical teams collaborate.

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