Essential Support

Support for humans, by humans.

Through strategic solutions and exceptional customer care, Lexer helps companies embrace a data-first operating culture.

Data & Customer Strategy

Lexer’s team consists of blue-chip business, marketing and data professionals ready to help your brand deliver the right data culture.

  • Discovery sessions
  • Workflow strategy
  • Strategy creation
  • Data partnership facilitation
  • Data audits and reviews

Contact Management

The digital universe operates 24/7 but most companies don’t. Lexer helps deliver a 24/7 presence and reporting flow.

  • Social media engagement and response
  • Tag and classify content
  • Triage and assign objects
  • Manual Sentiment Analysis
  • Report generation

Training & Support

Human data is a new frontier and Lexer are the perfect partner to ensure you and your team get the greatest value.

  • In-office workshops and training
  • Live chat and email support
  • Self-help learning centre
  • Regular webinars and group sessions
  • Frequent product deployments

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