Fast, easy and scalable social customer service for time-precious teams. Use a realtime, enriched profile of the person behind the post to craft the right response.
Powering the Social Customer Service and Proactive Marketing efforts of many leading consumer brands, Lexer Engage helps companies genuinely engage with customers and leads through social media.
Supercharge productivity with streamlined workflow and reporting metrics and empower your team to be more human with a realtime profile of the person at the other end of the conversation.
The Lexer Engage Flow
We’ve provided the ability to integrate any chatbot into Lexer Engage to enable your bots to be more responsive, personal and timely.
Our Favourite Features
- Approval workflow
- Assign classifications to objects
- Audit & Usage Logs
- Auto-Prioritisation of Objects
- Basic object workflow
- Boolean text searching
- Bulk assign workflow
- Bulk classify
- Content & Media Library
- Link shortening with Bit.ly
- Create & share drafts
- Customisable Classifications
- Customisable User Permissions
- Customised Training & Onboarding
- Detailed Author insight
- Embedded media
- Full context view of Objects
- Full Conversation History
- Image upload
- Instant & Scheduled Notifications
- Mobile & Tablet dashboard
- Multi-Factor Authentication
- Multi-Language Support
- Native-Like Content Creation
- Scheduled posts
- SLA Metrics & Reporting
- Social Account Security
- Sort objects by date
- Sort objects by Influence
- Set up multiple User Accounts
Use Cases & Stories
Their favourite teams, sports, celebrities and artists...
We're thrilled to partner with one of Australia’s leading market research companies, Roy Morgan.
Our VP of Human Interface, Chris Scobell on our recent infrastructure renovation.
A new approach to building self-documenting APIs and how it’s changing the way technical and non-technical teams collaborate.
The 3 key challenges of putting data to work, and how Lexer can help.
How we helped an International Airline cut down response times on social media.
Turning on a tool to make your team instantly more effective.
Our newest Data Analyst, Samanvay on making the switch.
How SEEK are using Lexer Engage to build a community of brand advocates.
Talk to a human, not a username with the Identity Column, new to Lexer Engage.
Great Scott! Introducing the Author History column in Lexer Engage.
We were thrilled to speak at the 2016 Asia-Pacific Sports Analytics Conference.