Fast, easy and scalable social customer service for time-precious teams. Use a realtime, enriched profile of the person behind the post to craft the right response.
Powering the Social Customer Service and Proactive Marketing efforts of many leading consumer brands, Lexer Engage helps companies genuinely engage with customers and leads through social media.
Supercharge productivity with streamlined workflow and reporting metrics and empower your team to be more human with a realtime profile of the person at the other end of the conversation.
The Lexer Engage Flow
We’ve provided the ability to integrate any chatbot into Lexer Engage to enable your bots to be more responsive, personal and timely.
Today, 83% of customers turn to digital channels for customer service, so there’s a huge opportunity to differentiate your brand in the market by delivering genuine social customer care, and Lexer NPS is here to help you define exactly what that is.
Our Favourite Features
- Approval workflow
- Assign classifications to objects
- Audit & Usage Logs
- Auto-Prioritisation of Objects
- Basic object workflow
- Boolean text searching
- Bulk assign workflow
- Bulk classify
- Content & Media Library
- Link shortening with Bit.ly
- Create & share drafts
- Customisable Classifications
- Customisable User Permissions
- Customised Training & Onboarding
- Detailed Author insight
- Embedded media
- Full context view of Objects
- Full Conversation History
- Image upload
- Instant & Scheduled Notifications
- Mobile & Tablet dashboard
- Multi-Factor Authentication
- Multi-Language Support
- Native-Like Content Creation
- Scheduled posts
- SLA Metrics & Reporting
- Social Account Security
- Sort objects by date
- Sort objects by Influence
- Set up multiple User Accounts
Use Cases & Stories
Marketers are now approaching one of the most valuable and competitive times of the retail calendar, with shoppers tipped...
Our consultation with 20 of Australia’s top-tier organisations reveals the three key priorities for automation.
Driving a data-first operating culture one mission at a time.
Keeping track of context, mastering tone, cutting down response time, resourcing for relevance and celebrating service superstars.
Use NPS on social to Identify the drivers of good and bad social service while benchmarking social against other...
Who they are, where they live and the brands they love.
Their favourite teams, sports, celebrities and artists...
We're thrilled to partner with one of Australia’s leading market research companies, Roy Morgan.
Our VP of Human Interface, Chris Scobell on our recent infrastructure renovation.
A new approach to building self-documenting APIs and how it’s changing the way technical and non-technical teams collaborate.
The 3 key challenges of putting data to work, and how Lexer can help.
How we helped an International Airline cut down response times on social media.